Dear Len,

I want to express how grateful Dad and I am with all the work that Montgomery Sansome did to repair his house after the recent fire.

Though Dad was safe, the devastation of the fire was overwhelming. How were we to put all the memories of 48 years back together? We took the recommendation of my sister-in-law’s mom, Barbara Bausino (Montgomery Sansome’s accountant). She has worked with you for many years and expressed a high opinion of your business practices and ethical standards.

That’s when you, Len, came into our lives. It was your genuine care and concern for us. that was so evident. You understood how devastating this was for our family. You helped us through the process that we sometimes found too difficult to think about. You always kept us updated on the project, letting us know how things were going, and what the next steps would be. You even came down to our house in San Jose (Dad’s temporary home), so as we could make decisions or meet with us at a tile shop etc. This daily contact, keeping us in the loop and on task again shows your genuine interest in the people you are working with.

The project included rebuilding a new kitchen, porch, new windows, returning the family room the way it was prior with the wood wainscot that needed to match the hallway and keeping the glass panel divider (other contractors wanted to get rid of to make things easier). But you understood how important this was for Dad. It was part of the memories.

The garage also had to be repaired adding a new furnace and restoring cabinetry and workbenches so important to Dad. When putting these cabinets in, you knew about Dad’s physical mobility difficulties and asked if we wanted to lower these cabinets to meet Dad’s needs. Again this showed us we had made the right decision to go with Montgomery Sansome, because you didn’t just take care of the house, you were truly thinking about the people who live in the house.

We never had to tell you to please be careful of anything, because you always thought about it before anything occurred. An example of this, was when you created a barricade around the backyard area to protect Dad’s plants all planted by him 48 years ago.

You are always the professional with ethics, Len. You always were on top of the project and treated it as if it was your own home. If it did not meet your standard you had it redone.

We have recommended you to other family members, and of course, they are as delighted as we are with your work.

I guess that’s why even now, months later, whenever we have a concern or need something to be done, we call or email Len, our “personal contractor” and we feel a friend.

Thanks for good reconstruction memories! On behalf of our family we thank you for the fine job you have done for us.

We recommend you, Len to anyone interested in any type of reconstruction, because you will do a first rate job.

Thanks again, Len.

Sincerely,

Montgomery Sansome
305 Adrian Rd Millbrae, CA 94030-3104

To whom it may concern,

It’s amazing just how far Montgomery Sansome will go to please its customers. I have never been happier to know a construction company like yours. Len is a dedicated general manager and very reliable. I’m one of those customers who are lucky enough to come across Montgomery Sansome. I just wish that I had known your company twenty years ago when I bought my first house. Montgomery Sansome would have saved a lot of heartaches of going through many of non-showing-up, pay-me-before-the-job-is-done, or leaving-a-mess-behind contractors.

Keep up the great work. I wish I had more properties so that I can keep on hiring you.

Sincerely, Sumako Tobori

Our response time to your site is between 15 and 45 minutes. Our immediate response teams of highly experienced property restorers use cutting edge technology and are specially trained to take care of water damage, fire damage, sewer damage using cutting edge technologies, in order to properly mitigate damage resulting from these exposures, no matter how big or small the problem. We provide for you all that is required to get you back to normal in the shortest time possible.Our technicians have years of restoration experience in disaster recovery and our crews are familiar with the trauma homeowners and business owners suffer as a result of these emergencies— we will handle it.

Montgomery Sansome provides these services whether or not you have insurance, and we provide industry standard pricing approved by insurance companies through the Xactimate format. The Xactimate format is a software costing system used by most insurance companies to establish a value of any insured lost. In the event of any emergency or disaster it is important to have a reliable company you can count on. Montgomery Sansome is that source. You will be happy you called Montgomery Sansome.

Our services for water damage restoration include:

Water extraction

Complete fire and smoke restoration

Sewer back up and sterilization

Content cleaning and restoration

Structural drying

Moisture testing, monitoring, and evaluation

Basement drying and clean up

Dehumidification

Indoor air quality testing

Commercial water restoration

Professional water damage cleaning

Mold abatement and remediation

Antimicrobial and antifungal treatment

Testing for toxic black mold

Complete pack out and inventory of contents

Montgomery Sansome will remove your precious contents, inventory them, provide emergency services to mitigate damage to contents, and provide restoration services required to restore the contents when possible to their original condition. This may include freeze drying of documents in order to salvage those ever so important papers.

The following is a list of water damage Do’s and Don’ts

Do:

Remove excess water as rapidly as possible

Use air moving equipment to dry the air (only if mold is not visible)

Wipe hard surface furniture, wet vacuum fabrics on upholstered furniture

Remove wet area rugs and other floor coverings to allow the substrates to dry

Open all drawers in furniture, closet doors and luggage to reduce drying times and limit mold growth.

Move photographs, paintings, and art objects to a safe and dry location

Remove wet fabrics and send to specially qualified cleaning company as soon as possible

Dont:

Do not use an ordinary household vacuum cleaner to remove water—vacuum cleaners must be approved for water extraction

Do not use electrical appliances on wet carpet or wet floors

Do not go into rooms with standing water if the electricity is  still on

Lift carpet when practical and remove pad

Do not dry any area with visible mold